What are Slintel credits?

Slintel credits are of two types:

  • Dashboard credits used on the Slintel platform

  • Chrome Extension credits used on the Slintel Chrome Extension 

When are Slintel credits consumed?

For Slintel Dashboard Credits

A general rule of thumb is 1 record = 1 credit


Which means

  • Enriching a record costs you 1 credit

  • Exporting a record to a CSV or a CRM costs you 1 credit


For Slintel Chrome Extension credits

  • It costs 1 credit to unlock a person’s contact information

    • The credit will be charged if we have information for either of their phone numbers, email address, or both together


NOTE 

We will not charge you any credits on unlocking if we don’t have any information (email or phone) available for them.  


Are there any exceptions to credit usage? When are Slintel credits not consumed?

For Slintel Dashboard users, no credits will be deducted on the platform in the following situations:

  • You have exported the same record earlier in a CSV or pushed it to a CRM

  • The record has been previously enriched in a CRM

  • You’re trying to enrich a record that Slintel doesn’t have any additional information for

  • You’re exporting a record that already exists in your CRM and Slintel doesn’t have any additional/new information 

  • You upload a list of companies/leads to a Smart List to enrich. Credits are only charged when you export these enriched records. 

CRM exceptions

  • If you have a HubSpot integration, credits are checked at a domain level and not at the user level. If you have already exported a record, no credits will be charged if another user from your account exports the same. 

  • This is also true for our Salesforce integration for records exported after June’22



For Slintel Chrome Extension users, no Chrome Extension credits will be deducted on the extension when you export unlocked records to your CRM or export them via CSV on an email. 


NOTES

  • You need a sufficient number of credits on your dashboard and Chrome extension to be able to export and enrich records

  • Your credits will never expire, and they will ll always get rolled over to the next billing cycle

  • We can set up an auto allocation of credits based on your billing cycle

  • We do not charge anything for any data updates for previously exported and enriched records. However, they’ll always have to be from the same user ID.


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